Shipping with tracking
Maintain a clean and tidy entrance with the Lumio door mat. Designed for both indoor and outdoor use, it helps reduce the spread of dirt and moisture in everyday situations.
The mat is made from durable materials and features a simple, modern design that fits a variety of spaces. Its non-slip backing helps keep the mat in place, while the surface is easy to clean for regular use.
Specifications
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Average response time: 24 hours
Orders are processed within 1–3 business days (Monday to Friday). Once dispatched, transit takes 4–9 business days (Monday to Friday). In total, you can expect delivery within 5–12 business days.
Orders placed before 4:00 PM (GMT/BST) are processed the same business day. Orders placed after this time are processed on the next business day.
Yes. We offer free shipping on all orders within the United Kingdom.
Your order is delivered by one of our trusted partners — Royal Mail, DPD, or EVRi/Hermes — depending on your location.
Yes. Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number so you can follow your delivery in real time.
We currently ship within the United Kingdom.
If your order exceeds the estimated total delivery time of 5–12 business days, please contact us at info@nestwoodhome.com with your order number and we'll look into it for you.
You can cancel within 1 hour of your order confirmation by emailing info@nestwoodhome.com with your order number. After this hour, cancellation can no longer be guaranteed, as your order may already be in the preparation or shipping phase.
Please take clear photos of the issue and send them, along with your order number, to info@nestwoodhome.com. For damaged, defective, or incorrect items, we cover the return shipping costs and will resolve the issue as quickly as possible.
You have 30 days from the delivery date to return your order, provided the items are unused and in their original packaging. Return shipping costs are the customer's responsibility (except for damaged, defective, or incorrect items, which we cover). Once we receive and inspect your return, refunds are processed within 5 business days to your original payment method.
Feel free to contact our customer support team at info@nestwoodhome.com. We aim to respond within 24 hours.